Service After Sales (SAS) : In the planned maintenance system (part of IMS), the program deals with own machines and plants whereas in SAS module the machines and maintenance service contracts sold to customers are tracked and administered.
The expenses incurred on warranty or break-down failures are monitored – in terms of parts and labour. The planned maintenance requirements of parts and labour can also be administered and service people deployed. The customer level reporting and machine level reporting will serve to focus attention on the issues that affect contribution and quality.
After sales service management, preventive maintenance planning and break-down maintenance monitoring, warranty fulfillment costs, knowledge base of incidents – diagnosis and recovery of failures
Manufacturers selling consumer durables or engineering products, machines to customers worldwide. Those who provide warranties and maintenance support (e.g. AMC) for their products. The program is browser based and it is tightly coupled with IMS.